Getting Help

If you haven't found your answer elsewhere in this wiki, you may find it here. We provide a list of FAQ's and external Resources.

    

If none of these resources are answering your question, please contact us at supercloud@mit.edu. In this email, please provide, where applicable:

  • Description of your issue or request
  • Job ID(s)
  • What you tried
  • The full error message you are recieving
  • Any supporing files (code, submission scripts, screenshots, etc)

We also host weekly in-person office hours on MIT campus. A reminder email is sent out weekly with the exact location and time, as it does change. If you would like to attend office hours and don't think you are getting these reminder emails, please email supercloud@mit.edu.